The company’s offerings encompass a range of services across its core areas of competence in:
Sales and Service:
We understand the demands of your business, your customer’s expectations and create tailor made services and solutions to create exceptional customer experiences, efficiencies and add value through innovation.
Back Office Processing and Business Correspondence :
Client correspondence can be time consuming & expensive to run in-house, our expert teams are well equipped to support back office support & business correspondence and act as a secondary arm for all your business needs
Web Chat :
Give your customers multiple platforms to communicate, Our Webchat teams can assist in 24/7 support and deliver excellent customer satisfaction results
Virtual Reception Services :
Free up time & expenditure whilst ensuring you are not compromising a pivotal part of your businesses, our staff delivers exceptional branded calls to ensure your customers queries are dealt with in a polite and professional manner at all times.
Consulting Services :
Need help solving complex problems, Our team bring a fresh perspective in the world of Call centres through our teams broad experience supporting in-house and outsourced consulting services is a great way to enhance business with minimal costs.
Workforce Management Services :
We maximize performance levels and competency to maintain a productive workforce, using human resource management, performance and training management, data collection, recruiting, budgeting, forecasting, scheduling and analytics.
Quality Assurance, Compliance and Call Insight Outsourcing :
We evaluate agent interactions using QA agents and technologies to evaluate calls while combining transcription and key word flagging to bring you actionable data; after all you never get a second chance to make a first impression.
Although we provide a host of outsource services, each service is tailored to your company’s needs & objectives. We pride ourselves in that we make sure that our business aligns with your business ambitions and needs expectations of the partnership.