PrimeTalk partners with organizations who want to access BPO expertise, delivery capability and results.
Our strength lies in our endto end knowledge of the customer lifecycle in multiple industries, every interaction we have, has this in mind, We don’t just concentrate on the task at hand, we provide insights into how you can optimise the products, services and interactions in full to drive exceptional customer experience, whilst realising efficiencies and delivering true ROI for your business.
We have a passionate team and innovative approach that allows us to deliver small and large scale outsourcing solutions, enhancing each stage of the customer relationship management life cycle to acquire, retain and support, grow and optimize customer relationships.
WE OFFER THIS SUPPORT BY:
- Building a unique partnership approach with each specific client
- Delivery bespoke, world class reporting and feedback to fix, build and transform business hand in hand with our clients
- Growing their customer base with high quality customers
- Reducing the cost of customer service without compromising their brand
- Increasing customer loyalty and retention
- Maximizing ROI whilst Minimizing Risk
- Speed & Flexibility – our ability to be proactive, but reactive when needs be for our
- partners is imperative
THE CORE AREAS OF SUPPORT PRIMETALK WILL INITIATE TO ENSURE A SUCCESSFUL TRANSITION FOR BOTH PARTIES ON ANY PROJECT AREA ARE:
- Data analytics and Dialler support for initial set up
- Real-time operational dialler & Analytical management
- Quality management
- High Quality Call Centre sales & Product training for any key campaign – Lead generation, Sales, Retentions, customer services.
- Continual Process review and optimization
- Performance reporting and analytics
- Human resources and human capital management(Right individual recruiting and general support)
- Workforce management (forecasting, call centre scheduling) – specific to Inbound projects